🌍 Shipping Policy

Last Updated: 2025/11/25
Company: Hong Kong Jixiangxin International Trading Co., Ltd.

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1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
During high-demand periods or holidays, processing time may be extended slightly.

Once your order is dispatched, you will receive an email with your tracking number.

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2. Shipping Methods & Delivery Time

We ship worldwide using trusted international logistics partners.
Estimated delivery times:

Delivery times may vary due to customs procedures, local courier operations, or unexpected delays.

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3. Tracking Your Order

Once your order ships, we will send a tracking number to your email.
Tracking information may take 24–48 hours to update depending on the carrier.

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4. Customs, Duties & Taxes

Import duties, VAT, and customs fees may be charged depending on your country’s regulations.

• These fees are not included in our product prices.
• All such charges are the customer’s responsibility.

Failure to pay customs fees may result in delays or return-to-sender situations.

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5. Lost, Delayed, or Damaged Parcels

If your package is:

Damaged Upon Arrival

Please contact us within 7 days with photos or videos of the packaging and product.

Lost in Transit

If tracking shows no updates for 10+ days, we will assist in verifying the shipment with the carrier.

Delivered but Not Received

If tracking shows "Delivered" but you have not received the package:

• Please first check with neighbors, building managers, or local couriers.
• If still unresolved, contact us and we will help investigate.

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6. Incorrect Address / Failed Delivery

If the shipping address was incorrectly provided or the package is rejected by the customer:

• The customer is responsible for reshipment fees and any return costs charged by carriers.

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💳 Payment Information

We currently support secure online payments through trusted third-party payment providers.

Accepted Payment Methods

• Visa
• MasterCard
• American Express
• Discover
• PayPal
• Apple Pay / Google Pay (where available)

All payments are encrypted and processed securely by our payment partners.
We do not store, process, or have access to your full credit card information.

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Payment Verification

In certain cases, additional verification may be required to prevent fraud.
This may include confirming identity or reconfirming billing information.

Orders that cannot be verified may be cancelled and refunded automatically.

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Currency

All orders are processed in the currency displayed on the website.
Your bank may charge additional conversion fees depending on your card issuer.

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