Return Policy

🔄 Return & Refund Policy

We want every customer to feel confident purchasing from us.
If something isn’t right, we are here to help.

You may request a return or refund within 7 days of delivery if:

For non-quality-related returns, items must remain unused and in original packaging.

To be eligible for a return:

The item must be in the same condition as received
All accessories and packaging must be included
Tampering, unauthorized repair, or disassembly voids eligibility
For used devices, cosmetic variations consistent with the grade (A/B) are not considered defects

Because we sell graded used devices, normal signs of use—including minor scratches—do not qualify as quality issues.

Returns cannot be accepted if:

Email us at [your support email] with:

After reviewing, our team will provide the return authorization and the correct return address.

The customer is responsible for securely packaging the device.

Once returned, our technicians will inspect the device within 5–7 business days.

We will then offer one of the following:

For quality issues: We cover the cost of sending the replacement device.
For non-quality returns: Customer covers return shipping.
If the device is found to be fully functional: Return + re-delivery shipping must be paid by the customer.

Once approved, refunds will be issued within 5–7 business days.
Refund times may vary depending on the payment provider.

If you have any questions or need help with your order, please contact:

Hong Kong Jixiangxin International Trading Co., Ltd.
📧 Email: admin@phonekaka.com
🌐 Website: www.phonekaka.com

✈️Free shipping on all retail orders 🎉